John and I recently spent some time Tokyo with friends, and we all stayed at The Strings by Intercontinental. It’s a beautiful hotel right beside the Shinagawa station.
There is an entrance on the ground floor of the building (Shinagawa East One Tower), but you’ll have to take the lift up to the lobby on the 26th floor. I’ve heard that many Tokyo hotels can be rather cramped, so I was pleasantly surprised by how spacious The Stills’ hotel lobby was.
John and I stayed in a room on the 29th floor. Our room was about 30sqm in size, with a Queen-sized bed, a small sofa, closets, mini bar, work desk, and flat-screen TV on the wall. It was a very nice room, super clean, and from what we’ve heard, very spacious by Tokyo standards!
The room had a view of the city which could be glaringly bright during the daytime, but really pretty at night. My one complaint, though, would be that we could hear the trains going by right outside.
Bathroom was on the small side, but housekeeping kept it spotless, and the shower area was roomy with a separate bath tub. And I know I’m probably late to the party, but I’ve just discovered the joys of sitting on a warm Japanese toilet seat after coming in from the freezing cold. Heaven.
Location-wise, I’d say The Strings is pretty good too, since it’s right beside the Shinagawa station, which is one of the main train stations in Tokyo. (It’s not like the hotels in Shinjuku or Ginza, though, where you can just step out and already be in the center of things.)
As for service, we couldn’t be happier with hotel staff. Everyone from reception to housekeeping and the porters were all courteous, friendly, and professional, but we were particularly impressed with their Guest Experiences Manager, Megumi Ishida. She took care of our restaurant bookings even before our trip, and when we got there, she guided us each day on how to get to wherever we wanted to go. One time, we asked her to recommend a restaurant nearby, and she walked us to the restaurant herself just to make sure we wouldn’t get lost.
THE STRINGS BY INTERCONTINENTAL, 2-16-1 Konan | 26-32F Shinagawa East One Tower, Minato 108-8282, Tokyo, Phone: 877-859-5095
More of my Tokyo travel posts here.